Terms & Service

Terms of Service – 24 Tea Shop Malta

Last updated: August 25, 2026

Welcome to 24 Tea Shop Malta. By placing an order with us or using our website, you agree to the following Terms of Service (“Terms”). Please read them carefully before making a purchase.

1. Operator’s Details

24 Tea Shop Malta
📍 Address: Triq Giacomo Bosio, Naxxar NRX 4055, Malta
📧 Email: [email protected]

2. Governing Law

These Terms are governed by the laws of Malta. Any disputes shall be handled by the competent Maltese courts.

3. General Provisions

• Our products are displayed on our website with their key features and prices.
• All prices are listed in Euro (€) and are inclusive of VAT where applicable.
• By ordering from us, you confirm that the information you provide (name, address, phone, email) is accurate.
• We currently operate as a direct seller without online checkout. Orders are placed by contacting us directly (via website form, phone, WhatsApp, or Facebook).

4. Ordering and Payment

• Orders can be placed by contacting us through our website, social media, or email.
• Payment methods currently accepted:
  • Cash on Delivery
  • Revolut transfer
  • BOV bank transfer
• We do not process credit/debit card payments online, and we do not store any banking details.

5. Delivery

• Delivery is available within Malta.
• Orders are delivered directly by 24 Tea Shop Malta (we do not use third-party couriers at this time).
• Delivery times will be agreed with you when confirming your order.
• Shipping costs (if any) will be communicated at the time of order.

6. Returns and Refunds

• As per Maltese consumer law, you may return unopened products within 14 days of delivery for a refund.
• For health and hygiene reasons, opened or consumed products cannot be returned.
• Refunds will be issued in the same method as your payment (cash, Revolut, or BOV).
• To request a return, please contact us at [email protected] with your order details.

7. Product Guarantee

We take pride in the quality of our products. If you receive a product that is damaged, defective, or not as described, please contact us immediately. We will either replace the product or issue a refund.

8. Prices

 

• Prices shown are the final prices in Euro (€).
• Any delivery charges (if applicable) will be confirmed when placing your order.
• We reserve the right to update prices at any time, but the price agreed at the time of order will remain binding for that order.

 

9. Complaints and Customer Support

If you have a complaint or issue, please contact us via:
📧 Email: [email protected]

We aim to respond within 7 business days.

If you are not satisfied with our response, you may escalate your complaint to the Office for Consumer Affairs (MCCAA) in Malta.

 

 

10. Data Protection

Your personal data (name, phone, address, email) is only used to process and deliver your orders. We do not sell or share your data with third parties. For more details, please see our Privacy Policy.

11. Changes to Terms

We may update these Terms of Service from time to time. Any changes will apply to orders placed after the new Terms come into effect.