Shipping

Last updated: April 1, 2025

At 24 Tea Shop Malta, we aim to deliver your favorite teas to you quickly and reliably. This Shipping Policy explains how delivery works for orders placed with us.

Delivery Areas

• We currently deliver across Malta and Gozo.
• Deliveries are carried out directly by 24 Tea Shop Malta staff.
• We do not use third-party couriers such as MaltaPost, DHL, or international delivery services at this time.

Delivery Fees

• A delivery fee may apply, depending on your location and order size.
• Any applicable fee will be clearly communicated to you at the time of placing and confirming your order.
• Occasionally, we may offer free delivery promotions, which will be advertised on our website or social media channels.

Delivery Times

• Standard delivery is usually arranged within a few working days after confirming your order.
• Delivery times are agreed directly with you when your order is confirmed.
• If there are unexpected delays, we will contact you immediately to update you.

Multiple Deliveries

If an order needs to be delivered in separate parts (e.g., stock availability), you will only be charged one delivery fee.

Damaged Items

• If you notice any visible damage to the packaging or products upon delivery, please inform us immediately.
• We will replace the damaged items or provide a refund at no extra cost to you.
• Once the delivery is completed and products are accepted, we cannot take responsibility for damage reported later.

Important Notes

• All deliveries are hand-delivered; no collection from parcel lockers or post offices is currently available.
• We only deliver within Malta and Gozo. For customers outside of Malta, please contact us directly before ordering to discuss options.

📍 24 Tea Shop Malta
Triq Giacomo Bosio, Naxxar NRX 4055, Malta
📧 [email protected]